Refund Policy
Last updated: 11/9/2026
1. No-return policy
All sales are final
Sridev Collection does not accept returns or exchanges for jewellery once delivered. This policy applies to all items including earrings, necklaces, rings, bangles, sets, and accessories due to hygiene and product safety reasons.
2. When a refund may be granted
Refunds are only considered in the following situations:
- The product received is damaged, defective, or significantly different from what was ordered.
- The order could not be fulfilled by us due to stock unavailability.
- The shipment was lost in transit and confirmed by the courier.
3. Refund request process
To request a refund, contact us within 24 hours of delivery with:
- Order number
- Clear photos/videos of the issue
- A short description of the problem
4. Refund approval & timeline
Approved refunds are processed to the original payment method within 5–10 business days. The exact credit time depends on your bank or payment provider.
5. Shipping costs
Shipping charges are non-refundable except where the return is due to our error (wrong or damaged item).
6. Cancellations before dispatch
If you cancel an order before it is shipped, a full refund will be issued to your original payment method.